Remote Learning FAQ

This webpage has been created to provide students, parents, and staff with answers to some frequently asked questions.

How can I add a parent to my Google Classroom?

A staff member can add a parent as a Guardian to their Google Classroom.  Please see Google's Support page for more information about  Guardians and how to add them to your classroom.  The Office of Technology has created the following video to assist staff with adding parents as a Guardian.


My password is about to expire.  How can I reset it from home?

A staff member can reset their password using the Webmail application or the Password Utility.

Where do I find my Employee ID so that I can reset my password using the Password Utility?

A staff member's Employee ID can be found in either Genesis or Edumet's Staff Portal.

Can I sign into a district Chromebook with my personal Google Account?

No, district Chromebooks have been Enterprise Enrolled and can only be accessed using an Google account.

Why won't Google allow me to sign in using my email address?

Our Google accounts have been configured with the email address of

Who do I contact if I encounter a technical issue during remote learning?

The first point of contact should be the building Technology Coordinator.  Please look for your building's contact below.

  • Bradford - Helena Tamasco
  • Buzz Aldrin - Shivan Persad
  • Charles H. Bullock - Louis DeBello
  • Edgemont - Traci Cioffi
  • Glenfield - Howard Weinrib
  • High School/George Innes - Matthew Newton (Not Technology Coordinator, but filling in during remote learning.)
  • Hillside - Pete Bongiovanni
  • Nishuane - Donna McGowan
  • Northeast - Alice Hermida
  • Renaissance - Jackie Collier-Thomas
  • Watchung - Ravan Magrath

If you do not hear back from the building Technology Coordinator then please call our MPS Technology Help Line at 301-259-1510.  If no one answers then please leave a message and include the student's name, a number to contact you at, and what the issue is that you are experiencing.  We will be monitoring this number M-F from 8am - 3pm.  This number is not to be used for requesting technology. All technology requests should be in Zendesk made by a teacher or administrator.

Who should I contact if I would like to try using a new website or application.

All vetting requests should be first sent to your corresponding Supervisor in the ECI department.  Once you have their approval please put in a ticket in Zendesk for any questions about the resources Privacy Policy.  The Department of Equity, Curriculum, and Instruction has created a Google Sheet to organize all of the approved resources.

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