Remote Learning FAQ

This webpage has been created to provide students, parents, and staff with answers to some frequently asked questions.

My child's district issued Chromebook constantly drops from our home Wi-Fi.  How can I get support for this issue?

This common issue can usually be fixed by completing the following steps.

  1. Make sure you're connected to a Wi-Fi network.
  2. At the bottom right, select the time.
  3. Select Settings .
  4. In the "Network" section, select Wi-Fi and then your network.
  5. Turn on Automatically connect to this network.

Who do I contact if I encounter a technical issue during remote learning?

The first point of contact should be the building Technology Coordinator.  Please look for your building's contact below.

  • Bradford - Helena Tamasco
  • Buzz Aldrin - Shivan Persad
  • Charles H. Bullock - Louis DeBello
  • Edgemont - Traci Cioffi
  • Glenfield - Howard Weinrib
  • High School/George Innes - Matthew Newton (Not Technology Coordinator, but filling in during remote learning.)
  • Hillside -Alice Hermida
  • Nishuane - Donna McGowan
  • Northeast - Traci Cioffi
  • Renaissance - TBD
  • Watchung - Ravan Magrath

If you do not hear back from the building Technology Coordinator then please call our MPS Technology Help Line at 301-259-1510 or put in a Remote Learning Support ticket into Incident IQ.  If no one answers the phone then please leave a message and include the student's name, a number to contact you at, and what the issue is that you are experiencing.  We will be monitoring this number M-F from 8am - 3pm.  This number is not to be used for requesting technology. All technology requests in Incident IQ should be made by a teacher or administrator.

How can I add a parent to my Google Classroom?

A staff member can add a parent as a Guardian to their Google Classroom.  Please see Google's Support page for more information about  Guardians and how to add them to your classroom.  The Office of Technology has created the following video to assist staff with adding parents as a Guardian.


Can I sign into a district Chromebook with my personal Google Account?

No, district Chromebooks have been Enterprise Enrolled and can only be accessed using an Google account.

Why won't Google allow me to sign in using my email address?

Our Google accounts have been configured with the email address of

Who should I contact if I would like to try using a new website or application.

All vetting requests should be first sent to your corresponding Supervisor in the ECI department.  Once you have their approval please put in a ticket in Zendesk for any questions about the resources Privacy Policy.  The Department of Equity, Curriculum, and Instruction has created a Google Sheet to organize all of the approved resources.

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